If you have any questions that are not answered here, please contact support.
Hanna Andersson Hanna-Me-Downs is a resale marketplace where you can buy and sell pre-loved Hanna Andersson products, as part of our resale community. It is powered by a service provider called Archive.
You are purchasing a pre-loved Hanna Andersson product from another customer who has decided to sell it. You can see their name in the listing. They are responsible for packing and shipping the item to you. The Hanna Andersson Hanna-Me-Downs team, powered by Archive, is here to answer any questions you have throughout this experience.
No. The Hanna Andersson Hanna-Me-Downs service is not currently available to buyers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot ship to AA, AE or AP addresses.
Once you have received your order, please look it over carefully and ensure it is as described. If everything is ok, accept the order. If you have any concerns, please contact our Hanna Andersson Hanna-Me-Downs customer support team within 3 days of delivery.
If your item does not ship within 6 full business days of purchase, you will have the option to cancel and receive a full refund. If your item never arrives, we will issue you a full refund. For example, if an item sells on a Thursday, the first full business day is the next day, Friday. Saturday and Sunday do not count then Monday-Friday are counted as the next 5 business days, after which you will have the opportunity to cancel.
If your item is damaged or in a different condition to how it was described in the listing, you have 3 days after receiving your item to request a refund. You can do this by contacting our Hanna Andersson Hanna-Me-Downs customer support team. We will ask you to explain the issue and send us a few photos. If we verify that the item has been misrepresented, we will email you a shipping label to return it. You have 6 full business days to ship the item, after which you will receive a full refund.
All sales are final and returns are not accepted. However, you can always re-list the item for sale here. In the event that a seller has misrepresented the item you purchased, you will have 3 days after receiving the item to notify us of the issue and request a refund.
Hanna Andersson does not guarantee:
The existence, quality or authenticity of the items advertised
The truth or accuracy of sellers’ content or listings on the service
The ability of sellers to sell items through the service and ship items within required shipping windows
However, your purchases are protected when you shop with Hanna Andersson Hanna-Me-Downs. We will refund you if your item never ships or has been misrepresented by the seller.
State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.
Hanna Andersson Hanna-Me-Downs allows you to sell nearly all of our historic items. We do not currently allow the sale of current season, licensed or collaboration items.
Find your item through our search page
Check the condition
Add photos of the item
Set your price
Preview and list
No. The Hanna Andersson Hanna-Me-Downs service is not currently available to sellers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot support sellers with AA, AE or AP addresses.
There are two ways to find your item on the search page when you begin listing:
By product name. Log in to your Hanna Andersson account view your order history to see the product names of your previously bought items. You can also find this in your email confirmation or on your physical receipt
By style ID. This can be found on the small identification label located underneath the size/care label on the item but it not available for all items.
If you still can’t find the item you’d like to sell, you can search by product or description or contact our customer service team and we’ll give you a hand.
We will give you a price recommendation based on data about the item, including the type of item and its original price. You’re welcome to adjust this price.
We only accept items that are in good condition. For example, we do not accept items that have major rips, stains or missing/broken buttons or zippers. We are not able to accept items with small holes around buttons or snaps and items that have decorative trims that are not securely attached.
If you’re selling a piece of clothing, ensure it’s freshly laundered. Give shoes and bags a clean and make sure there’s nothing left in bags or pockets. Write a thank you note to your seller to include in your package.
Choose packaging that fits the size and shape of your item, while ensuring it’s well protected. Note you can use a USPS box, available for free at any post office. But please ensure you use a Priority Mail box. Priority Mail Express boxes are not allowed.
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) nicely with a personal thank you note and attach this label to your package. Drop it in the mailbox or at the nearest US Post Office. Alternatively, you can schedule a free USPS package pickup.
Once your item sells, we will email you immediately with a shipping label. We recommend that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.
You will only be paid for your item after it sells. When USPS tells us the item has been delivered, the buyer has 3 days to accept the item. Once this happens, we will release your earnings and you can redeem these in cash or a Hanna Andersson gift card.
If you choose cash, you will receive 70% of the sale price of the item. If you choose a Hanna Andersson gift card, you will currently receive 100% of the sale price of the item.
If you choose a Hanna Andersson gift card, it can only be used for purchases directly on hannaandersson.com. This gift card cannot currently be used on the Hanna Andersson Hanna-Me-Downs site.
If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example by failing to communicate damage, you will not be paid and the item will be returned to you.
Please contact Hanna-Me-Downs customer service. We currently offer two options: we can assist with delisting your items or reach out to your buyer(s) to communicate any expected shipping delays on your behalf.
Buying secondhand is a way to reduce the environmental impact of your fashion choices. The production of new clothing requires a large amount of natural resources. Buying one used item reduces its carbon, waste, and water footprints by 82%. Good for the planet, good for your wallet.
Archive is the service provider that handles the development and operation of this marketplace. For more info, please visit their website.